Return Policy
Return Policy
Sadly things go wrong sometimes. We try very hard to provide every customer with what they want in the condition they expect however, if at any time you are unhappy with your purchase, please refer to the relevant processes below and contact us.
Unwanted Items (NETHERLANDS ONLY): If an order is made in error, or a customer changes their mind about something they order, we offer a 14-day money back guarantee on return of the item, and only where it has been unused and unopened and returned to us in the condition it was sent in. In these cases, we would kindly ask all customers to cover the return costs. We are happy to recommend the best/most economical options for doing so and, where possible, send a printable label.
Comics: Periodicals and publications (including comics, newspapers and magazines) are excluded from relevant Consumer Protection regulations and not eligible for return or cancellation as such. We are under no obligation nor can we generally accept returns for unwanted comics or comics purchased in error. We will only consider differently in exceptional circumstances where the books have not been opened from their mailer, or bags and boards, returned in the condition they were sent, and the buyer has attempted contact with us within 48 hours of receipt of the book(s). Any return costs incurred in these events are applicable to the buyer. If all the above is agreed we will only issue store credit excluding any and all postage and packaging costs.
Damaged or Defective Items (NETHERLANDS ONLY): If an item is defective or damaged in transit, we will gladly accept a return within 14 days of purchase. We will in most cases offer a replacement or replacement part where applicable; if not then a full refund will of course be offered.
In these cases, we will cover all return costs including sending of any replacements. In all cases however we will need the defective product returned and may ask for photographic evidence of how it was received to feedback to the manufacturer/courier/postal service. The following do NOT count as defective or damaged items only as an unwanted item, therefore please refer to unwanted items above.
- Item packaging condition, unless the buyer has contacted us beforehand to arrange special instructions for delivery or purchased additional insurance.
- Cosmetic paint application issues or minor functionality complaints.
Comics: If your comics arrive excessively damaged as a result of transit (i.e. handling by courier) please contact us as soon as possible. We will provide replacements or refunds and determine which is more suitable.
International Returns: For damaged or defective items, we will issue a voucher code for use with ourselves for the item including a reasonable amount to compensate for return of the item using an economical service. We will always need photographic evidence of the item. We are not responsible for items that are lost or damaged in return transit to us internationally so we advise that customers returning items package their return carefully using padding/filling to ensure it is returned in the condition received. If it is received any differently, we will only be able to offer a partial refund from 10-50% depending on the individual case. We are unable to accept international returns for items that are unwanted or do not meet the damaged/defective criteria. The following do not count as defective or damaged and are NOT eligible for international return.
- Item packaging condition, unless the buyer has contacted us beforehand to arrange special instructions that would compensate for delivery or purchased additional insurance.
- Cosmetic paint application issues or minor functionality complaints.
Sadly we cannot process returns or refunds for new comics books purchased internationally.
Refunds: Refunds are made to the original payment method used for the product; if this is not possible we will offer the equivalent in form of a Voucher code.
We will issue a refund or voucher code where applicable, upon safe return and inspection of the item(s). We are not responsible for items lost or damaged in return transit and this may affect the level of your refund. The 14-day money back guarantee applies to when the return query was raised, not on return of the item(s) so please contact us before rushing to return. Items returned without contacting us first may be delayed or cause either us or yourself additional costs and may reduce the amount of refund applicable. Please allow 3-5 days for a Credit/Debit card refund to appear on your account. Although Paypal quote up to 30 days for a visible refund to appear, it is generally much sooner. Voucher codes can be issued and used immediately.
Undelivered Items: If an item is undeliverable due to an address error from the customer, or repeatedly not being available to accept delivery of their item, we will resend the item to the same or an alternative address, however we will only do so on contact with the customer and upon receipt of a further payment for a resend of the item. The preferred resend method and cost attached will be communicated to the buyer before a resend is actioned. If the buyer does not respond to contact attempts, nor contact us within 5 days of an undelivered item, we will cancel the order and refund the purchase minus a €5.00 admin and first place postage charge. International customers are responsible for all additional customs, duty/tax fees for refused or undeliverable items. If your item is rejected at customs, no refund will be issued for items or postage.
Loss/Delay: If a package appears to have become lost as a result of courier/postal service’s behaviour, please contact us immediately so we can more promptly issue a refund/replacement. In most cases, we will only be able to refund up to the amount insured, but we are happy to work on a case by case basis where the buyer has purchased additional insurance or signature requirement. Please be aware that specific or unique delivery instructions can and should be communicated to us prior to us shipping.